Reservations
Tickets not sold at train departures. Tickets are not exchangeable. Refunds issued ONLY if train is canceled. NO REFUNDS or EXCHANGES for missed trains.
The Polar ExpressTM
Chris Van Allsburg's book "Polar Express™" comes to life when the train pulls out of the station with your family on board. The dates are November 26, December 3, 4, 10, 11, 17 and 18. The train will transport you to the North Pole where Santa will be waiting. Experience the joy of watching the children's faces when the train arrives at the "North Pole". Santa will board and greet each child and hand them their own small gift. There will be caroling, entertainment, hot chocolate and cookies making this what will surely become an annual holiday tradition for the whole family.
ALL 2011 "Polar Express" trains are sold out.
No additional Polar Express trains are planned for 2011.
Please note: ALL passengers must have a valid ticket (correct day, date, train) to ride the Polar Express, regardless of age, including "new borns"
The Fox River Trolley Museum operates the Polar Express as a fund raising event, with funds used to maintain the Museum and its collection of antique railcars. The Fox River Trolley Museum is a registered 501c3 not-for-profit corporation.
Refunds and Cancellations
All ticket sales are non-refundable unless a train is cancelled.
Generally, trains are cancelled only in the case of extreme inclement weather as determined by the Fox River Trolley Museum and/or equipment failure.
Tickets
Tickets for Polar Express trains purchased at least two weeks prior to the date of the event will be mailed to the purchaser’s address. Tickets purchased less than two weeks before the event may be picked up just prior to boarding at the Blackhawk Station in the Jon Duerr Forest Preserve.
Boarding Location
Polar Express trains board at the Fox River Trolley Museum’s Blackhawk Station in the Jon Duerr Forest Preserve, 35W003 IL Route 31, South Elgin, IL 60177. Parking is provided adjacent to the station. Patrons should plan on arriving at least 20 minutes before their scheduled departure time for Polar Express trains.
Groups
Although the Museum makes attempts to accommodate groups of 8 or more when tickets are purchased under one name and one transaction, specific seating arrangements or contiguous seating CANNOT be guaranteed.
Event Duration
The Polar Express event is approximately one hour in duration.
Dining Options
There are a number of dining options within a ready drive of the museum for most tastes and budgets.
Questions
Questions about reservations and ticketing should be directed to the Superintendent Operations at foxtrolleytickets@att.net or by phone at 312-473-0993.
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